Returns & Exchanges
Due to the perishable nature of our Japanese Barbecue Sauce, we are unable to accept returns, but your satisfaction is our priority. If your order arrived damaged or if you are unhappy with your experience, please reach out to us within 30 days of purchase.
Inspect Your Shipment
Upon arrival, please check your Bachan's bottles for any signs of leakage or damage that may have occurred during transit.
Contact Our Team
Email our family support team at [email protected] with your order number and a photo of the product in question.
Review Process
Our team will review your request within 2 business days to determine the best solution, such as a replacement or a full refund.
Resolution
Once approved, refunds are processed back to your original payment method, or a fresh batch of sauce will be shipped to your door immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing